Absa pathetic service

And the problem still has not been solved by Absa. This is going for months now, not weeks anymore. I requested my outstanding balances for my accounts with absa. After going to hellopeter I received this. Now once again I have to contact you because I have been asking Zouks Oliphant and absa customer care for a breakdown of the outstanding amount on my personal loan as well as the email address for the company they handed me over to. I also forwarded them an email in which absa confirmed that they agreed on my arrangement with them and that all accounts handed over to debt collectors have been withdrawn from the collectors. Now it's 2 simple things I asked for since Feb. Last mail from Zouks Oliphant was that I would have had feedback on March 4th. From collection Sept nothing. Pathetic.