Absa pathetic service

I am an Absa client since 2002 . I have no idea what I did to ABSA or why they do not like me . Just trying to be a good Platinum client . I am not repeating again my 16 year Horror experience with ABSA . And I am also not repeating the Horror Service from 2016/2017. The only thing that I repeat is since my divorce ABSA did not give me my own bond on my own name and would Auction my own 2 Mio Rand House for a R 500.000 Bond . Ok I found now another bank who treat me like a good costumer. So since last week I try to get an appointment with the Platinum Banker at ABSA Tableview , to cancel all my accounts . But thats not possible . It ends at the reception. There are queues , but as a business owner I do not have time to be in a queue. So the reception writes down my number and promise me to phone me back , what never happens . Please I just want to meet the Platinum Banker to start the process to close my accounts . Please I am begging you ABSA please .