ABSA PATHETIC SERVICE

Absa South Africa your service is pathetic.

I lodged a claim on 18 Dec 2022 after no action I phoned again on 30 Dec 2022. I was told the system did not assign the claim. On 4 Jan 2023 the damage was assessed. The assessor asked proof that the lapa was maintained. I sent this to him on 5 Jan 2023. The next thing I get a settlement offer for the maintenance submitted. After talking to them and them seeing the error they thought the maintenance amount was to repair the lapa they said a new report must be submitted by the assessor. We even had a conference call with the assessor and ABSA.

Now we are in May and we are still talking about the maintenance that was done in 2019 that has nothing to do with the damage in Dec 2022 and the call centre can not understand this 😡😡😡 the most *********** bank and insurance ever.

Reporting them to the ombud also did not help did that in February and to date no feedback except they thought the maintenance of 2019 was to repair the damage of 2022.

STAY AWAY FROM ABSA !!!!!!!!!!!!!!!

😡😡😡😡😡