ABSA Pathetic Service

My Father In Law past away in July 2025. He was a Client at Absa for more than 50 years. His account made provision for Funeral cover. My Wife is the Benificiary on the account. She reported my ****hers death at Absa Highveld Mall Branch. The Consultant said the bennifit will be paid over in my ****hers account withinn 48 hours, which happened. On returning to the Branch the Consultant said the funds cannot be tranfered into my Wifes account since she is not is not a Benificiary anymore. They said we should get a letter from the Court authorizing my Wife to receive the funds. This process took 5 months. In the meantime we paid the the Funeral costs. When my Wife returned to ABSA the Consultant said she had to open a ABsa Account bin her name so the Money can then be tranfered from my Fathers account to the new account but it will take 30 days. This is really pathetic and the poorest of poor services I have ever experienced in my life. In times like this you need help and dont deserve to be trampeled on when grieving. This is exactly the reason why ABSA will NEVER be the number one bank in South Africa. My Wife can be contacted at: Annalie ***. ***