ABSA Pathetic online payment customer service

Hi Cecile

On the 31st August, i transferred R10500-00 rent to my landlord's account from my ABSA account to his Nedbank account.

Due to the fact that the ABSA BANKING APP is not 100% functional in terms of identifying all the Nedbank branch codes,one has to search endlessly before being able to complete a transaction.

My landlords account details are:

Mr J.J Blignaut Nedbank Acc no: *** Branch: ***0

Due to what was available on the app ,i completed the following/ made a successful payment with (see following attached) , which he has not yet received to date. Even if the branch code was not the same as what i was given,the client's account number is unique, and the money was deducted from my account!!! The three day search as prescribed by ABSA, and the follow-up has been pathetic thusfar,as the designated persin, Lize Lotriet, has simply asked me to contact a different department!!!

Why does ABSA even bother to offer an online banking service,if they don't have skilled people / consultants in order to support their clients. If i don't hear from ABSA or you cannot resolve this within 48hrs,i will take legal action with costs.

Regards

Pierre