Absa Pathetic is a understatement

<p>I app**** for a credit card by absa my banking institution the 09/04 2017 and I was approved , a consultant emailed me the quotation and agreement to sign and send back to them, then the nightmare began , the card was couried to me on the 13/04/2017 and still has not been activated .I was informed by the agent that the only documents I required was my I'd and proof of residence,since I was an absa client I didn't need proof of income ,she would use my bank statement as proof, I gave the courier company all necessary docs and was assured by absa when I called them the card would be activated , little did I know they have *********** people namely an agent by the name of thabang moodie who works in the card processing dept , this guy contacts me informing me that they need a letter of employment which I forwarded to him on Tuesday, I called the call center over 15 times actually holding on for 45 mins a time always assured by different agents the card would be active, yesterday thabang calls me again for proof of employment and assures me once received the card would be active, I'M STILL WAITING , I have emailed him directly thrice with no response. I than spoke to a manager Mr Ncabinde who assured me that this would be sorted out and would get feedback yesterday, guess what STILL NO ONE CALLED .I'm appalled by the so called service absa provides to the client, I have spent the whole week calling absa and no one can help me , I have lost all respect and faith in absa </p>