Absa pathetic

June 2018 i send Absa av etter to inform them i want to cancel my bond on the 1 of December 2018. In December 2019 i reqeust Absa again to cancel my bond. February 2019 a attorney in Port elizabeth were appointed. In august 2019 i again reqeusted what happend to the cancellation of the bond becauae i paid R450 per month for a private banker with no bond and i want to change to a pensioner account. In september 2019 i reqeusted Absa again how far is the bond cancellation. How is it possible to take more than 6 months to cancelled a bond. The deed is now in Port elizabeth. This is the worst sevice i received as a private banker from ABSA and there appointed attorneys.