Absa Pathetic Customer Service

Absa National Deceased Estate department has absolutely pathetic customer service and show no empathy towards grieving families. To close an active account. Takes them 4 weeks to FICA approved 8 documents and another 4 weeks to finilize I don't know what. Emails and Calls go u answered therfore I resulted to this post on this platform. I was told it would take 4 to 8 weeks to conclude yet its over 8 weeks and still don't get any feedback not even a coutesy call. Thank God I do not bank with Absa we have to put up a fight and result to this for our own God dawm money.