ABSA - PATHETIC CUSTOMER SERVICE!
WORST BANK EVER!!!!!!!!!
I ordered a new card months ago, however the queue at the branch where I need to collect is always ridiculously full, so in my three attempts to go and collect, the queues were almost out the door. Today I tried recovering my banking app pin and the call center is just as useless, dropping my calls, not calling me back now I am forced to go back to the branch and stand is that ridiculous queue.
PATHETIC!!!!!!!!!!!
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Absa's replyOfficial
26 Mar 2021, 14:01Dear Odette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply26 Mar 2021, 14:01
Official
Dear Odette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe