ABSA pathetic customer service

Been an Absa client for 25 years. Today when i needed to pay the monthly salaries I realized the account was locked. After spending 2 hours on the phone trying to find out what the problem was, I finally found out Absa locked the account because they need a proof of address. And what...they couldnt call us and ask for the info? So employees didnt get paid. I will take our business elsewhere.