ABSA : pathetic customer service

ABSA: Customer service is down the drain. I had an unauthorized debit order going through my bank. Months ago I went into the bank to cancel this order. It is still not done. I sent an email to the ***** department, they referred me back to customer service.I have sent email correspondence, but up to this date, the debit order is still not canceled. Absa is still debiting my account and charging me fees for a matter I tried to resolve months ago. I visited a branch, I phoned, I emailed.!!! It's impossible to get a matter resolved with Absa being ***********. They should reverse all related costs and unauthorized debit orders. Don't even open a bank account for your dog at Absa!