Absa: pathetic client services

I am shocked and appalled by the service from absa. I currently have a business account with absa which was done online with no hassles. I then do an online application for a personal account on 5 August 2019. To date, the account has bot been opened. I've made numerous calls following up and the consultants just dont bother getting back to you. When following up, they firstly have incorrect personal details and not the details from my proof of address or the online application. This is highly disappointing. Would bot recommend absa to anyone. In fact, i will probably move my business account as well.