ABSA - pathetic client (ABSA pensioner) service

I retired (from ABSA) 6 years ago and moved to the coast. Upon my retirement, my ABSA email address became obsolete as did my home address when I moved to the coast. I have been trying unsuccessfully since to have that amended by using ABSA's online system and when that failed, I went to the local ABSA branch (Herm****) to have those addresses rectified. I was assured at the time (after having spent about an hour in the branch) that it was done. sadly when I got home and checked it, it was not the case.. After some time, probably a year or more, I decided to attempt to have it rectified once again by going to tthe Herm**** branch. Sadly, I had exactly the same experience. I then approached ABSA's hotline to report my dissatisfaction with their service and inability to change something as simple as a postal and an email address. The person I worked with was very friendly and referred me to ABSA's FICA department. She instructed me on what to do (ID and proof of residential address) which I emailed to *** . I should have known that it would be a waste of time as to today (despite follow-up emials) NOTHING has changed - hence my escalation to you. I can supply names and numbers of teh people I worked if, should there be a need for that? Regards AJS Retief