ABSA PATHETIC CALL CENTRE SERVICE

This is my Third review and WOW what do you know Absa has done it again. Imagine calling the call centre over 50 times from your cell phone speaking to agents who seem so helpful and competent ONLY TO MESS UP EVEN WORSE!!!

I contacted Absa Personal loans to cancel my debit order for personal loan because i was unsure and uncertain of my job in July as I have been retrenched now 28 August 2020. Call centre agent NO PROBLEM SUBRENA we will cancel your debit order YOU LET US KNOW WHEN TO REACTIVATE BY CALLING US....BULL****...

I missed a payment in July 2020 not receiving a full salary...so would do a payment 1 August for July installment. Phoning the Call centre is so frustrating and ridiculous waiting 45min to an hour.

GUESS WHAT!!! ABSA reactivated nt debit order without MY CALL or Permission and debited July and August instalment...So if i had no money in nt bank account I would be paying for return debit orders and damn bank charges. To top that i pay my credit card 31 August 2020 and they debit it again 1 Sept I am like ***....

I AM RETRENCHED ABSOLUTELY STRESSED AND THIS DAMN BANK NEEDS TO ADD TO IT TIME AND AGAIN!!!!

THEY DO AS THEY PLEASE IT'S FRUSTRATING...

CALL CENTRE AGENTS NEVER DO WHAT THEY TOLD OR ASKED....

I HAVE BEEN PATIENT AND UNDERSTANDING TOO MANY TIMES!!!! I WILL TAKE THIS MATTER FURTHER THEY MESSED UP TOO MANY DAMN TIMES!!!