Absa - pathetic banking verification process

Worst ever experience with Absa banking app, especially the verification process. Either not working or not responsive or verification just disappears into thin air. And when you contact tech assistance....all you get is "apologies for the inconvenience". No indication or effort that the issue will actually be fixed. Thirty minutes later and I still cannot make an on line payment. Absa don't phone me...just FIX THE PROBLEM!!!