PB
Pepperwood B

1 reviews | Active since Mar 2015

06 Apr 2024, 17:11

ABSA! PATHETIC AND TERRIBLE NON-EXISTENT SERVICE

This is why NONE of my other bank accounts are with ABSA! I was invited by ABSA to register online for my new Vehicle HP account. I registered online and on the registration screen it reflect "successful". Since then I have not been able to login online. When contacting the online team they refer me to an ABSA branch. When I went to the Adderley Street branch, they said there is nothing they can do. They keep on referring to a "ghost" card or something! This is TERRIBLE! I dealt with the floor walker and Veronica Fani at ABSA Adderley branch. WHAT MUST I DO AND WHEN WILL I RECEIVE ANY FORM OF SERVICE FROM ABSA WITHOUT BEING SENT FROM PILLAR TO POST? This is NOT the first time I am battling to get ANY form of service from ABSA! And please do not contact me and say I cannot have an online profile with ONLY a HP account as YOU at ABSA communicated with me and invited me to register online!

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Replies (3)
PB
Pepperwood B's update09 Apr 2024, 21:07
Reviewer Update
Lizel from ABSA assisted me and she was an absolute STAR! Please sort out your online team as they are hopeless. Even hearing them talk to the Adderley Street branch staff on speaker phone makes me cringe. Your online team do not do ANY justice to your brand.
PB
Pepperwood B's update09 Apr 2024, 21:27
Reviewer Update
P.S. can someone please contact me and let me know how do I pay additional funds online into my HP account?
PB
Pepperwood B's update10 Apr 2024, 21:32
Reviewer Update
Hi Godfrey, can you please contact me at 10h00 tomorrow morning, 11 Apr? Thanx