ABSA Pathetic and not upfront when doing collections.

My debit order bounced. After a month i received messages that my account has ween handed over for collection of the arrears. i didnt receive any notifications or anything that my account would be suspended. I phoned the number in the text numerous times, but didnt get through. When Absa phoned my about the account being overdrawn, i said im getting money in. They didnt say the account cant be used, or that is ''closed''. Now i got a deposit in, and they cant just activate my account, i need to send proof of income, id and bank account letter, TO GET MY OWN MONEY BACK. And it takes 2 weeks? ABSA, you are pathetic