Absa Pathetic !

I write a review on 5 Feb. My issue is still not resolve. The Specialist Case Manager: Social Media Complaints, Basani Hlungwane phone me, however she told me she is only the Client relationship manager and cannot help me. She did not even know the content of my complaint. Merely due to I've put a comment on "Hello Peter' did she contacted me. So what is the use of her contacting me?? She tried to phone me and I was trying to contact her again, however I could not reach her so I've emailed her to send me her direct details. Her response: Connecting to the landline is sometimes a challenge due to poor connection. Try again, let’s see how it will go …………Thank you. Not her trying to call me again... it is a challenge but please Mrs client (not even please) you try again reaching me. I'm doing you a favor I can go on and on about the bad service mention all the names which contacted me without ANYONE sending me an official feedback on my complaint. It is like a dog chasing his tail. The sad story is, they just keep ignoring you. To be a customer of ABSA you are not even a number, just nothing. They have so many clients they can mess around as it does not affect their bottom line. You are NOTHING. They just collect your money for 30 years and then it is you against them. They don't even have the people to address you in a proper way, however they still have the majority say. Or should I say.. the silent treatment .. hoping you will just disappear. I gave ABSA until Monday 1 March then I'll send my complaint to the Ombuds.