ABSA passing the buck

Paid traffic infringement at an ABSA branch in October 2019 only to recently discover that fine is unpaid. When payment was made I trusted ABSA to allocate my cash deposit to AARTO but was horribly disappointed. Have attempted to sort this matter with the bank with no luck. Desperately seeking ABSA assistance to allocate the payment (have proof) to the recipient (AARTO) all before the end of this month so I don't have to pay more penalties for vehicle licence as well as for the fine again.