ABSA PAROW CENTER BRANCH PATHETIC SERVICE

After trying to have my card and account changed (card due to a faulty chip) i have have had nothing but run arounds and excuses. Firstly ABSA's ATM's have been rejecting my debit card saying "chip error" when trying to withdraw from an ATM. The card would only sometimes work after several attempts and countless agonizing minutes spent rubbing the chip(the advise from one of the consultants) with a piece of clothing or paper and not counting the countless times trying to swipe the card on pinpads and various stores. After several visits to this branch and consultants that kept telling me that the card is fine, i demanded a new card and a change of account. I was told that the card change can be done with the change of account as there would not be a charge which i understood. I was then told to make an appointment with a consultant by the name of Shinaaz which was scheduled for 12:00 on 10.11.2017. On arrival at 12:00 i was told that Shinaaz was on lunch and that i should leave my contact details as i will be contacted as soon as she gets back. At 15:00 i returned after not receiving a call and again had to wait in a queue i was told that i would have to wait to see one of the other consultants.

Which means none of the two previous staff that assisted me bothered to pass my details on to Shinaaz or she just wasnt bothered to call me.

So seeing as i am that unimportant i will be switching banks as i am sure i would be appreciated much more somewhere else.

Goodbye ABSA