Absa Panelbeaters ****** behaviour

I am very disappointed to write this complaint regarding the service I am receiving from Absa. Despite opening numerous complaints, there has been no resolution to my issues. I am now considering involving my lawyers to assist me with this matter.

My car now looks like s**** due to the unprofessional work done by the panel beater. I have complained many times, but nothing is happening. The panel beater agreed to fit a new windscreen after realizing they scratched the new one fitted by GlassFit. They told me they would replace it, but now they are refusing and saying there is nothing I can do about it.

We are now going into the third month, and nothing has been resolved. I have received no help from Absa. My vehicle is financed and insured by Absa, so I need to involve lawyers and consider surrendering the car to Absa because their panel beaters have ruined it. Other parts are missing, the headliner was not fitted correctly, and the roof and bonnet were painted poorly, with scratches still visible.

I wrote an email indicating these issues and how the panel manager is ****** towards me, but no one from Absa has responded or helped. Therefore, the only resolution I see is to involve a third party and surrender the vehicle.