MS
Micheal S
1 reviews | Active since Aug 2021
29 Aug 2021, 20:19
ABSA - Paid up letters
I have settled my ABSA and Virgin credit cards. Now I am struggling to get these paid up letters forwarded to me. Can somebody at ABSA please respond and take client service serious. I have been a client for many years and don't want to start looking for a bank that can give me proper value and response.
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Absa's replyOfficial
30 Aug 2021, 11:12Dear Michael, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply30 Aug 2021, 11:12
Official
Dear Michael, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
MS
Micheal S's updateReviewer Update
01 Sept 2021, 08:41Still no communication from ABSA just the standard reply from Daphne.
Can ABSA please get a move on with this.
I have now escalated the request to a manager and also no response.
After this bad experience, just to get my letters, I am going to take my home loan and car finance to another Bank even if I get better interest rate from ABSA.
Can ABSA please get a move on with this.
I have now escalated the request to a manager and also no response.
After this bad experience, just to get my letters, I am going to take my home loan and car finance to another Bank even if I get better interest rate from ABSA.
MS
Micheal S's update01 Sept 2021, 08:41
Reviewer Update
Still no communication from ABSA just the standard reply from Daphne.
Can ABSA please get a move on with this.
I have now escalated the request to a manager and also no response.
After this bad experience, just to get my letters, I am going to take my home loan and car finance to another Bank even if I get better interest rate from ABSA.
Can ABSA please get a move on with this.
I have now escalated the request to a manager and also no response.
After this bad experience, just to get my letters, I am going to take my home loan and car finance to another Bank even if I get better interest rate from ABSA.