Absa Paid up letter

Worse service might as well move my account, had been calling them for days now requesting a paid up lettter. Wrote an email asking for a paid up letter on credit card, was given a reference number and security in 24Hours I will get it, 8 days after I make a call and I get redirected from pillar to post all consultants keep referring me to other unhelpful consultants. R200 airtime gone like that