DK
Dilshaad K
1 reviews | Active since Nov 2020
21 Jan 2021, 13:09
Absa - Paid up letter
I called the Personal loans department requesting a paid up letter, the agent told me to go to the branch for the letter. Really ??? during Covid I need to go into a branch for a simple letter that can be emailed.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
21 Jan 2021, 15:53 Dear Dilshaad, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply21 Jan 2021, 15:53
Official
Dear Dilshaad, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe