Absa owes me money

I contacted Absa Credit Cards a week ago and was informed my account was closed due to non compliance with FICA. Although that being a different issue, I had a positive balance on my credit card (I hardly ever use the facility).

I requested them to transfer the money to any other account of mine. By Monday it wasn't done as promised.

I called them again and up until now, they have not refunded back my money.

I'm not even going to make an issue about the closing of the account NOW, I'm in search of the money due to me.