MK
MOHAMED K
1 reviews | Active since Nov 2022
05 Jul 2023, 14:42
ABSA overdraft takes forever
I am currently an Absa Client have a vehicle and home with them recently upgraded my account to premium .I was a FNB premier client that gave me a good facility however I app**** for overdraft with ABSA since my account is now upgraded I can move over I Qualified for an overdraft since 8 days ago and was requested to provide proof of income which I did and received a reference number Re: C-***4 . 8 days have past no consultant or anyone from Absa had called me regarding the finalization of my overdraft . Still await Absa to provide my approved facility so that I can switch my salary moving forward. They even sent me a quotation and I'm still waiting.
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Absa's replyOfficial
05 Jul 2023, 14:51Dear Mohamed Khan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply05 Jul 2023, 14:51
Official
Dear Mohamed Khan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,