Absa Overdraft credit department

I am not sure why I have to keep making a review on social media to get Absa attention. This time regarding an overdraft application done 2 weeks ago . Absa themselves kept emailing me regarding an offer which is an overdraft facility all I needed to do was to go onto my app and see what I qualify for . However I had done so and they qualified me for an amount which I accepted once again pending income verification because I bank with FNB and trying to move over to ABSA I had sent my 3 months all documents that was requested by them . The app had issues so I could not load them however a consultant assisted by giving me an email address so I sent the documents through and got a *** . Email stated consultant will provide feedback as soon as possible. However 2 weeks past no one has contacted be regarding my application. I am not sure how am I suppose to move over completely to absa if they keep customers on hold for that long just for an outcome. I received another email 2 days ago stating a consultant will call regarding my overdraft so not really sure what's going on when Absa had infact offered me this facility pending documentation verification. I trust that at some stage the complaints department always gets to the bottom of things