Absa overdraft application - initiation fee charged with no notice of overdraft nor any usage of overdraft

Good Day... My husband requested an overdraft facility for the month of October to be put onto his account for our debit orders not to bounce due to a lack of funds in the account as he had recently started a new job and commenced in the middle of the month and only been remunerated half his salary. The absa call center agent communicated to my husband that the overdraft will only reflect once the funds in the account has been depleted and his new salary reflected within the account. All debit orders bounced as a result of no overdraft facility being activated. My husband then gets to the bank to transfer funds from my son's account on the 3rd of October to compensate for the absence of funds within the account and absa informs him that the overdraft facility has been activated and even though it will not be used, an initiation fee with still be charged. Absa are blatant ******* and the pathetic service and misdeed in this amount being withdrawn from us is disgusting. The overdraft was not active as agreed on the 1st of October. I would like to take this matter further as this is ******* and pathetic service. Please contact me to discuss what has transpired as I am livid. Contact my husband and discuss a resolution or I will take this further because you have ****** this money.