SC
Susan C
1 reviews | Active since Sept 2012
23 Jul 2020, 07:57
ABSA, over and out.
ABSA, you indicated that 'planned maintenance' would take place and online banking, Express and the Banking App would be down from 22:00 on 22 July - 04:00 on 23 July. You are 4 hours past your deadline, and your customers are all seeing a R0 balance in their accounts. Has someone messed up? Have you been hacked?
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
23 Jul 2020, 12:21Dear Susan
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply23 Jul 2020, 12:21
Official
Dear Susan
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,