ABSA - outstanding account for card that i dont own!

Item: Absa
Rating: 1
Author: John C

I am receiving ongoing phone calls from debt collectors for a credit card that does not even exist! I asked the ***** debt collectors to send me an email and they said they cannot ?

I queried with absa about 2 months ago (via phone) and they said it must be a mistake as all my accounts are update. I sent an email to absa about 5 days ago and still no response.

Helpful (0)

Replies (3)

Absa's replyOfficial

18 Dec 2019, 17:17

Dear John

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly provide us with your account or correct ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply18 Dec 2019, 17:17

Official

John C's updateReviewer Update

20 Dec 2019, 13:40

Hi Lebogang - still awaiting response please

John C's update20 Dec 2019, 13:40

Reviewer Update

Hi Lebogang - still awaiting response please

John C's updateReviewer Update

26 Dec 2019, 22:52

Hi Lebogang,

Please can you provide your direct email address. I went into ABSA and i have further information on the matter. It looks like i was misinformed when i called ABSA about 2 months ago. thanks

John C's update26 Dec 2019, 22:52

Reviewer Update