1 reviews | Active since Oct 2016
ABSA OTP verification method not change
Before going on holiday to Malaysia I notified ABSA and requested to receive my OTP for third party websites via email. I am now in Malaysia and trying to make payments online only to discover my OTP is still set to my sim which does not work here. Because of this I can make no online payments to book tours etc. After phoning ABSA they told me the change can only be done by coming into the branch. When I explained I am in Malaysia and had previously notified them they said I need to send through a email to request the change as there is no direct line, but it could take 48 hours or more. So disappointed and frustrated.
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Good day Mr Janoodien,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Good day Mr Janoodien,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,