AF
Armand F
1 reviews | Active since Feb 2018
12 Jun 2020, 05:09
Absa OTP switch ineptitude
I went to absa Menlyn to change OTP notification from SMS to email. When they failed to do this I went to Absa Glenfair. Still when I try to do an online transaction, the OTP comes through as SMS. Absa staff seem to be incapable of getting this simple request carried out.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
12 Jun 2020, 08:06 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply12 Jun 2020, 08:06
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
12 Jun 2020, 08:19Dear Armand
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation, unfortunately ID number provided is invalid. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation, unfortunately ID number provided is invalid. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply12 Jun 2020, 08:19
Official
Dear Armand
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation, unfortunately ID number provided is invalid. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation, unfortunately ID number provided is invalid. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
AF
Armand F's updateReviewer Update
12 Jun 2020, 08:48Hi Nthabiseng,
My account number is 000 186 392, and two linked credit cards. ID number ***.
Please note the problem also persists for my wife's account, number *** and ID number ***.
I am in a foreign country and need to get all my notifications, authorizations, OTP's etc via Gmail, not sms, in order to use my account effectively.
My account number is 000 186 392, and two linked credit cards. ID number ***.
Please note the problem also persists for my wife's account, number *** and ID number ***.
I am in a foreign country and need to get all my notifications, authorizations, OTP's etc via Gmail, not sms, in order to use my account effectively.
AF
Armand F's update12 Jun 2020, 08:48
Reviewer Update
Hi Nthabiseng,
My account number is 000 186 392, and two linked credit cards. ID number ***.
Please note the problem also persists for my wife's account, number *** and ID number ***.
I am in a foreign country and need to get all my notifications, authorizations, OTP's etc via Gmail, not sms, in order to use my account effectively.
My account number is 000 186 392, and two linked credit cards. ID number ***.
Please note the problem also persists for my wife's account, number *** and ID number ***.
I am in a foreign country and need to get all my notifications, authorizations, OTP's etc via Gmail, not sms, in order to use my account effectively.
Absa's replyOfficial
15 Jun 2020, 08:01Dear Armand
Customers abroad needs to send a request to *** with their foreign number to be contacted.
Reason being that our staff members needs to call you for verification purposes that they are talking to the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Customers abroad needs to send a request to *** with their foreign number to be contacted.
Reason being that our staff members needs to call you for verification purposes that they are talking to the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply15 Jun 2020, 08:01
Official
Dear Armand
Customers abroad needs to send a request to *** with their foreign number to be contacted.
Reason being that our staff members needs to call you for verification purposes that they are talking to the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Customers abroad needs to send a request to *** with their foreign number to be contacted.
Reason being that our staff members needs to call you for verification purposes that they are talking to the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
AF
Armand F's updateReviewer Update
15 Jun 2020, 08:22Dear Nthabiseng. I went to two different branches in person before departing to NZ. Absa could not get this right then. What assurance can you provide me that Absa can get this right if someone phones from DA to me in NZ?
For what it's worth I am still on my SA number ***.
For what it's worth I am still on my SA number ***.
AF
Armand F's update15 Jun 2020, 08:22
Reviewer Update
Dear Nthabiseng. I went to two different branches in person before departing to NZ. Absa could not get this right then. What assurance can you provide me that Absa can get this right if someone phones from DA to me in NZ?
For what it's worth I am still on my SA number ***.
For what it's worth I am still on my SA number ***.
Absa's replyOfficial
17 Jun 2020, 08:50Dear Armand
That is the process for customers who are abroad. Only customers who are here in South Africa can be assisted timeously.
If the email was send to RVN and they failed to get back to you then we can assist you but you need to provideus with proof of when the email was send.
I do apoogise on behalf of the branches for not providing help to you.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
That is the process for customers who are abroad. Only customers who are here in South Africa can be assisted timeously.
If the email was send to RVN and they failed to get back to you then we can assist you but you need to provideus with proof of when the email was send.
I do apoogise on behalf of the branches for not providing help to you.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply17 Jun 2020, 08:50
Official
Dear Armand
That is the process for customers who are abroad. Only customers who are here in South Africa can be assisted timeously.
If the email was send to RVN and they failed to get back to you then we can assist you but you need to provideus with proof of when the email was send.
I do apoogise on behalf of the branches for not providing help to you.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
That is the process for customers who are abroad. Only customers who are here in South Africa can be assisted timeously.
If the email was send to RVN and they failed to get back to you then we can assist you but you need to provideus with proof of when the email was send.
I do apoogise on behalf of the branches for not providing help to you.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,