Absa OTP service is useless & costing money

The service levels at Absa are deteriorating every month. Bank statements are not being sent via e-mail regularly any more and the OTP service is often dysfunctional. Today I booked a flight with Airlink. The OTP was only received two hours later. By this time, the cost of the flight had increased by R400. Pathetic, after having been with this bank since its existence, I believe it is time to leave. Dr Roelof Botha. lecturer, GIBS (Part-time)