KN
Karabo N
1 reviews | Active since Nov 2018
17 Jan 2020, 19:49
ABSA or Woolworths
I had a Woolworths Credit Card **********ly opened in my name, I reported the matter July 2019, the owing amount at the time was +-R10 000, the outstanding debt is now R33 000. Robyn Gordon and Tasneem Rousouw were both meant to contact me. I have now been told Julian Jacobs will contact me tomorrow 18/01/2020. I have been waiting for her feedback since July 2019. Tho the fingers are being pointed at ABSA. Clearly we can all apply for a Woolworths Credit Card Online and spend with the matter not being “Investigated”. As my Bond Application falls through thanks Woolworths/ABSA. Hope everyone made it “Home” and has a lovely weekend
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
20 Jan 2020, 14:19Dear Karabo Nkosi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Jan 2020, 14:19
Official
Dear Karabo Nkosi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
KN
Karabo N's updateReviewer Update
06 Feb 2020, 10:25Morning Rezona,
It’s been over 3weeks. I’m yet to receive a response. Woolworths is waiting for your investigation, you are waiting for them. Clearly it’s a lack of 1. Organization 2. Accountability.
Whilst both companies point fingers. My Credit Record is being compromised.
It’s rather embarrassing when I attempt to apply for certain things and I don’t qualify.
It’s been over 3weeks. I’m yet to receive a response. Woolworths is waiting for your investigation, you are waiting for them. Clearly it’s a lack of 1. Organization 2. Accountability.
Whilst both companies point fingers. My Credit Record is being compromised.
It’s rather embarrassing when I attempt to apply for certain things and I don’t qualify.
KN
Karabo N's update06 Feb 2020, 10:25
Reviewer Update
Morning Rezona,
It’s been over 3weeks. I’m yet to receive a response. Woolworths is waiting for your investigation, you are waiting for them. Clearly it’s a lack of 1. Organization 2. Accountability.
Whilst both companies point fingers. My Credit Record is being compromised.
It’s rather embarrassing when I attempt to apply for certain things and I don’t qualify.
It’s been over 3weeks. I’m yet to receive a response. Woolworths is waiting for your investigation, you are waiting for them. Clearly it’s a lack of 1. Organization 2. Accountability.
Whilst both companies point fingers. My Credit Record is being compromised.
It’s rather embarrassing when I attempt to apply for certain things and I don’t qualify.
Absa's replyOfficial
06 Feb 2020, 12:11Dear Karabo Nkosi
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Please also refer to the update email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Please also refer to the update email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply06 Feb 2020, 12:11
Official
Dear Karabo Nkosi
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Please also refer to the update email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Please also refer to the update email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
KN
Karabo N's updateReviewer Update
06 Feb 2020, 13:08Dear Rezona,
I saw the email. It states that you are waiting for Woolworths. Woolworths is waiting for ABSA. It’s pointing of fingers.
Meanwhile, my credit score has been negatively affected due to the poor security checklist when applying for a Woolworths Credit card which is associated to ABSA as a Financial Institution
I saw the email. It states that you are waiting for Woolworths. Woolworths is waiting for ABSA. It’s pointing of fingers.
Meanwhile, my credit score has been negatively affected due to the poor security checklist when applying for a Woolworths Credit card which is associated to ABSA as a Financial Institution
KN
Karabo N's update06 Feb 2020, 13:08
Reviewer Update
Dear Rezona,
I saw the email. It states that you are waiting for Woolworths. Woolworths is waiting for ABSA. It’s pointing of fingers.
Meanwhile, my credit score has been negatively affected due to the poor security checklist when applying for a Woolworths Credit card which is associated to ABSA as a Financial Institution
I saw the email. It states that you are waiting for Woolworths. Woolworths is waiting for ABSA. It’s pointing of fingers.
Meanwhile, my credit score has been negatively affected due to the poor security checklist when applying for a Woolworths Credit card which is associated to ABSA as a Financial Institution
Absa's replyOfficial
06 Feb 2020, 14:58Dear Karabo Nkosi
We acknowledge receipt of your posting.
We will be in contact with Woolworths.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
We will be in contact with Woolworths.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply06 Feb 2020, 14:58
Official
Dear Karabo Nkosi
We acknowledge receipt of your posting.
We will be in contact with Woolworths.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
We will be in contact with Woolworths.
Kind regards,Rezona Louw Group Customer Care
Best regards,
KN
Karabo N's updateReviewer Update
06 Feb 2020, 15:02From 20 January that has been the message. “We will contact Woolworths” they are also trying to contact you!
KN
Karabo N's update06 Feb 2020, 15:02
Reviewer Update
From 20 January that has been the message. “We will contact Woolworths” they are also trying to contact you!
Absa's replyOfficial
07 Feb 2020, 09:00Dear Karabo Nkosi
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply07 Feb 2020, 09:00
Official
Dear Karabo Nkosi
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Kindly note that we await feedback from Woolworths regarding the credit card.
Kind regards,Rezona Louw Group Customer Care
Best regards,