Absa OR Tambo worst branch

Absa froze my account because my work permit had expired. I went to OR Tambo branch to update my records. I was told that it will take 48 hours. They didn't unfreeze my account after 48 hours. I went back to OR Tambo branch to enquire what was happening and they told me that FICA department received my documents but it's still pending approval. I escalated the issue to the Manager who was on duty and she promised to escalate the issue the following day and phone me updating the progress. She didn't phone me. I went back to the branch after 3 days to ask what was happening. To my surprise the customer service consultants started shouting at saying it's my fault because I didn't come and update my records when I got my new work permit. I told them I understand but the bank was supposed to update my records within 48 hours or at least phone me updating on the progress. I didn't have money for fuel so I asked if they can authorise withdrawal. They refused. I then asked them to escalate the issue whilst I was waiting. Instead of escalating the issue they called the police to come and escort me