PN
Paul N
1 reviews | Active since Jul 2019
26 Jul 2022, 21:39
ABSA OR BLABSA
Absa has the incorrect residential address on their system, which is being displayed on all of my statements. This was brought under their attention in 2019 when I app**** for vehicle finance. Providing them with proof of residency. But still no luck. They keep on listing the incorrect address. So I suggest they keep the person at the wrong address liable for the next installment. Since their solution for the problem is for me to take unpaid leave and go to the nearest branch and provide proof of residency again. Since this didn't work 3 years back. Why should I do it now again???
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Absa's replyOfficial
27 Jul 2022, 10:21Dear Customer,
Thank you for bringing this matter to our attention.
We are unable to check your profile because we do not have your account and ID number to log a formal complaint for investigation.
We request that you visit your nearest Absa branch and provide them with the Fica documents and thereafter get back to us, we will hold them accountable and make sure that the address is changed correctly.
Apologies for the inconvenience caused.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention.
We are unable to check your profile because we do not have your account and ID number to log a formal complaint for investigation.
We request that you visit your nearest Absa branch and provide them with the Fica documents and thereafter get back to us, we will hold them accountable and make sure that the address is changed correctly.
Apologies for the inconvenience caused.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply27 Jul 2022, 10:21
Official
Dear Customer,
Thank you for bringing this matter to our attention.
We are unable to check your profile because we do not have your account and ID number to log a formal complaint for investigation.
We request that you visit your nearest Absa branch and provide them with the Fica documents and thereafter get back to us, we will hold them accountable and make sure that the address is changed correctly.
Apologies for the inconvenience caused.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention.
We are unable to check your profile because we do not have your account and ID number to log a formal complaint for investigation.
We request that you visit your nearest Absa branch and provide them with the Fica documents and thereafter get back to us, we will hold them accountable and make sure that the address is changed correctly.
Apologies for the inconvenience caused.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,