ABSA opens duplicate accounts and customer will pay the fee without being aware of their mistake

I opened a cheque account with ABSA in May 2025. On 19 December 2025 my account was debited with R555 reference bos jrn. When I enquired about this at the branch I was told that a duplicate account had been opened in May, which I had never used and had incurred fees. I was then told to pay another R137 to close the account to avoid being charged moving forward for an account which the bank erroneously opened and which I had never used. I am highly upset because the consultant advised me to migrate to an ultimate account but now I am paying 57 for a 2k cash send. What the hell is going on with ABSA. So I'm paying just under 500 just for banking fees