AL
Altus L
1 reviews | Active since Oct 2019
16 Oct 2019, 20:55
ABSA online transaction impossible since their upgrade October 2019
ABSA online banking is preventing me from doing an internet payment. Four times. The message says 'X Unknown'. I phoned the helpful helpline that told me to turn my wifi off - which I did. Then tried to transact through the app. that was forced onto me a year ago. Still no joy. This happens now that ABSA has updated their online software recently to make it more user friendly. It just doesn't work!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
17 Oct 2019, 13:59Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa's reply17 Oct 2019, 13:59
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd