CR
Christine R
1 reviews | Active since Mar 2019
06 Apr 2020, 10:01
ABSA Online trading platform pathetic
Sine last week ABSA's Online trading platform has either been slow, or non-responsive. I've tested several other sites to make sure that it's not indeed my internet connection, but surprisingly enough it is still only ABSA. Please sort this out - Investors are loosing money.
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Replies (3)0
Replies (3)
Absa's replyOfficial
06 Apr 2020, 12:26Dear Christine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
Absa's reply06 Apr 2020, 12:26
Official
Dear Christine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
CR
Christine R's updateReviewer Update
10 Apr 2020, 12:05Hi Lebo and the ABSA team
Thank you for the manner in which you attended to my complaint. Thank you for acting so fast, and the commitment to be on call should I experience anything similar. You are definitely an asset for ABSA. Also a big thank you to the Head of Operations in your IT department - sorry I missed all your calls - for the assurance that you attended to the site and made changes if and where needed.
You changed my sad smiley face at the top of this review, to a happy smiley in the end :-)
Thank you for your commitment, patience and sincerity during the lock-down.
Best regards
Christine
Thank you for the manner in which you attended to my complaint. Thank you for acting so fast, and the commitment to be on call should I experience anything similar. You are definitely an asset for ABSA. Also a big thank you to the Head of Operations in your IT department - sorry I missed all your calls - for the assurance that you attended to the site and made changes if and where needed.
You changed my sad smiley face at the top of this review, to a happy smiley in the end :-)
Thank you for your commitment, patience and sincerity during the lock-down.
Best regards
Christine
CR
Christine R's update10 Apr 2020, 12:05
Reviewer Update
Hi Lebo and the ABSA team
Thank you for the manner in which you attended to my complaint. Thank you for acting so fast, and the commitment to be on call should I experience anything similar. You are definitely an asset for ABSA. Also a big thank you to the Head of Operations in your IT department - sorry I missed all your calls - for the assurance that you attended to the site and made changes if and where needed.
You changed my sad smiley face at the top of this review, to a happy smiley in the end :-)
Thank you for your commitment, patience and sincerity during the lock-down.
Best regards
Christine
Thank you for the manner in which you attended to my complaint. Thank you for acting so fast, and the commitment to be on call should I experience anything similar. You are definitely an asset for ABSA. Also a big thank you to the Head of Operations in your IT department - sorry I missed all your calls - for the assurance that you attended to the site and made changes if and where needed.
You changed my sad smiley face at the top of this review, to a happy smiley in the end :-)
Thank you for your commitment, patience and sincerity during the lock-down.
Best regards
Christine
Absa's replyOfficial
14 Apr 2020, 09:40Dear Christine
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply14 Apr 2020, 09:40
Official
Dear Christine
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management