ABSA ONLINE SERVICES - USELESS - WORST SERVICE EVER

I have ordered a new debit card online and were told that it would take 7 working days. I went to the branch on the 8th working day and the lady informed me that she cannot give me a new debit card as there is already one listed on my profile that was obviously on its way to the branch. I were told that I would receive an sms. Well it has been nou 4 weeks since I have ordered the new debit card and I phone the Brackenfell ABSA today and I was informed that they can do nothing for me that I have to wait to get a sms as this out of their hands, its like ABSA Online and ABSA are two total different business entities!!!! Really really bad service - please do not ever make use of ABSA Online services. I will go to the branch and get another card but apparently I will be charged for both cards (the one I cannot use or did not receive yet - but I will be charged for both of them)