JH
Juan H
1 reviews | Active since Mar 2019
21 Aug 2019, 11:55
ABSA Online not working for Vodacom Prepaid purchase
Purchased Vodacom data for wife's phone on ABSA Online where she is listed as a beneficiary for prepaid. Transaction successful, but hasn't gone through to her phone. Phoned Call Centre. Agent tells me it can take up to 24 hours. Ridiculous. If prepaid data or airtime runs out, you need it topped up immediately. Past transactions were instantaneous. Now this **** answer. My wife needs the data urgently. It seems that ABSA's banking system is falling apart.....
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Replies (2)
Absa's replyOfficial
21 Aug 2019, 15:13 Dear Juan,
Thank you for bringing this matter to our attention. The reference number to your case is C-***5.We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***5.We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply21 Aug 2019, 15:13
Official
Dear Juan,
Thank you for bringing this matter to our attention. The reference number to your case is C-***5.We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***5.We will be in touch to obtain additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
JH
Juan H's updateReviewer Update
23 Aug 2019, 08:12It has been 2 days since I purchased the Vodacom prepaid data, but still my wife's cellphone has not been credited. Also no updates from Absa. I am not willing to wait until you fix your system issues. Just refund the amount that was taken from us on 21 August.
JH
Juan H's update23 Aug 2019, 08:12
Reviewer Update
It has been 2 days since I purchased the Vodacom prepaid data, but still my wife's cellphone has not been credited. Also no updates from Absa. I am not willing to wait until you fix your system issues. Just refund the amount that was taken from us on 21 August.