Absa online loan application nightmare

I'm so disappointed according to the way I was treated at absa online, I app**** for loan on the 12th July,the money that they promise u to get it immediately, but even today I'm still fighting to get that money,every day when I call got a new story,the loan was provisionally approved day 1,they dnt call im the one who supposed to call,every day, sometimes 2 times a day, the answer u get is the same answer you got yesterday, "illI sent an email to my team leader will call you before we knock off,2moro when u call is another story,I asked to cancel so that I will do at the branch, my challenge was already my scores are affected by the approved loan,so stressful,all of a sudden my contact number was wrong I have to travel almost every day to the branch to fix the unfixed issues Tshepiso Mametja