DK
Danie K
1 reviews | Active since Jan 2018
02 Dec 2019, 08:22
Absa Online is pathetic
Absa's online service is absolutely pathetic. It is now been 4 weeks, and they still can not sort out the technical issue, when submitting any application online. After numerous phone calls and every consultant, saying that it is fixed it is not. Absa is suppose to be a technology driven company and at the top of the banking sector. Why do you still need to be on the phone for 30min repeating yourself for an application, when you are suppose to be able to do it online at your own time
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Absa's replyOfficial
02 Dec 2019, 13:59 Dear Danie Kruger Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Dec 2019, 13:59
Official
Dear Danie Kruger Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care