ABSA Online International Transfer - nobody can solve issue. Personal Banker - useless person.

<p>Hi ABSA. Today I called to my personal ABSA Banker, first time, and found that this is very useless person which cannot do anything. I am client of ABSA for last 16 years. I am using ABSA Online Western Union transfer money for the last several years to send money monthly to my mother in law. It is my support to person who in past was supporting me when I need it. Everything was perfect until last month October 2018. Now I am having problem to transfer money using ABSA Online Banking Western Union. Last month to sort this issue out I went to Western Union Branch and sent money without any problem. Dear ABSA I need to do this using ABSA Online service. My point is: when I do it direct in Western Union Branch, I do not have problem, when I use Absa online I have problem &ndash; problem on ABSA side. I can make conclusion that in October 2018 ABSA did technical update of their software which caused issue which I am experiencing right now. I contacted ABSA International transfers department during two weeks in October to try to pinpoint a problem - they were very helpful and advised me to correct my residential address details (which were working in past) - I did it several times &ndash; but issue was not sorted out. Unfortunately, they could not help - issue was not resolved. I went to nearest ABSA branch searching for help and did corrections of my residential address again to remove special characters like dots, slashes, dashes - issue was not resolved. As a Platinum Client I contacted today my ABSA Personal Banker to ask her to help and to take my problem to solve, but it was very disappointing to find, that she cannot take my issue and sort it out by contacting to relevant departments, then to follow up progress of my issue, and then report me if issue is sorted. She even did not ask my name and account number and did not check my failing transactions. I do not know what the idea is to have Personal Banker if this person cannot present me in case of issues which I have. It is first time I am having issue, which ABSA cannot or not willing to sort out. I am very disappointed. ABSA, I hope you have skillful people who can assist still, unless it is time of change for me?...</p>