ABSA online Insurance - No assistance at all!

I have app**** for Household content insurance online, I have accepted the quote that was given to me. But the policy is not showing on my profile. I press the call me button and no one calls. Two weeks later, I click on the call me button again and someone does call back. They inform me that my policy was discontinued because there was incomplete information. I completed everything that was required online so if additional information was required, why was I not contacted. Then I explained that I am trying to apply again but while applying, when I click continue on page 2, it is not working. No one knows who can fix this problem or if it can be fixed. Why does ABSA have the option to apply online when they cannot fix bugs and there is no proper communication to the client? Can ABSA Fix this problem, yes or no?