1 reviews | Active since May 2017

08 May 2017, 13:35

ABSA ONLINE HORROR

<p>My online account was locked for no reason. I then get an error message that says I must visit my nearest branch or call ABSA to get this fixed. I have no time to go to the bank which is why i transact online. I am out of airtime and cannot use my online account to get airtime because I am locked out. Now how am i supposed to call you?? </p> <p>Online accounts should not be locked WITHOUT WARNING! atleast 1 warning message should be given explaining what the matter is before locking the account.</p>

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Replies (2)
Absa
Absa's reply08 May 2017, 13:56
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account number or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa
Absa's reply08 May 2017, 14:01
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account number or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette