LvdW
Lodewikus van der Walt
1 reviews | Active since Dec 2016
11 Mar 2022, 14:13
ABSA ONLINE HELP SYSTEM
The Absa automated helpline's options does not work properly. When a person selects an option the voice just carries on and on and says, You haven't made a selection. so you just go round and round and round without achieving anything. Pleas can you check that. My internet banking app has stopped sending me confirmation within 60 seconds trying to load a beneficiary. I need this urgently and cannot tell ABSA because their system is up to paw-paw. This is urgent
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Absa's replyOfficial
11 Mar 2022, 18:09 MR L VAN DER WALT
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply11 Mar 2022, 18:09
Official
MR L VAN DER WALT
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***6.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,