ABSA online credit card division - APALLING SERVICE!!

<p>Its with great dissapointment that I type this review as I have been a loyal client to ABSA from 2006.</p> <p> </p> <p>On Tuesday 4 April 2017 I app**** for an ABSA credit card online which was approved and a consultant from the credit card division called to confirm that couriers will contact me to make arrangements to deliever my credit card. The following day the courier company made arrangements to deliver my card which was in fact delivered at 10:00 Thursday 6 April 2017. I was highly impressed with the effieciency I experienced, I then recieved recieved a welcome MMS from ABSA Credt Card explaining that all I needed to do was go into any ABSA branch to activate my credit card.</p> <p> </p> <p>Friday 7 April 2016, I went into the ABSA Primrose branch to activate my card however to my disapointment i was told that there was a "hold" status on the card and as a result the consultant was unable to activate my card. He phoned the online card division and was told that I should come back the following day as the department was still processing my card. I accepted the information I was given and left with a credit card that is not activated.</p> <p> </p> <p>I returned to Primrose branch on Monday to activate my card again, the branch consultant was told that i need email my proof of residence again to card applications which I did immediatly. The consutant at the branch provided me with the contact number (***) for ABSA online credit card division so that I can call them before wasting time and fuel driving to the branch. </p> <p> </p> <p>On Tuesday 11 April I was certain that I would recieve positive feedback, after waiting 15 minutes to get through to a consultant I was told they have my documentation and all docs look in order however the status is still on "hold" and the consultant can only escalate the matter to their "back office" which processes applications and I could not speak to anyone there because apparently they do not have telephones!!! I expressed my frustration to the consultant and said I wanted to log a formal complaint which she drafted, submitted and provided me the case reference number (case ref: ********** ) and told me someone will get back to me. I am yet to recieve any form of communication regarding the complaint I logged!!!</p> <p> </p> <p>On Wednesday 12 April I went to another ABSA branch to attempt to activate my card and the bank consultant phoned the card division which informed him that the proof of residence was incorrect....why couldn't anyone have mentioned this before I cannot understand! I politely thanked the consultant and left with even more frustation and disapointment.</p> <p> </p> <p>Thursday 13 April at 12:43 I emailed proof of residence to the new card application department and at 15:00 I was back in ABSA Primrose hoping that the status had been updated and I could start using this card I had been carrying for a week now. Again the consultant was told that the documents recieved are correct and will be processed and I can activate the card "tomorrow" .</p> <p> </p> <p>The next day Friday 14 April I went to O.R Tambo ABSA branch where the branch manager was told by the card division that the processing department is not working as it is a holiday and I should attempt "tomorrow" ... Saturday 15 April I had had enough when I was told that the status was still the same and I should try again on Tuesday, I spoke to the online credit card consultant Chanel Singh who could not assist me and completely insulted my intelligence by transferring me to his colleague another consultant when I asked to speak to a superior.</p> <p> </p> <p>Tuesday 18 April went back to the branch and no surprises my card still not active.</p> <p> </p> <p>Wednesday 19 April I contacted the online credit card division AGAIN and I was told by Beryl that she would escalate my application and I could call back "tomorrow" midday and I should be able to activate my card.</p> <p> </p> <p>TODAY, Thursday 20 April, 2 LONG WEEKS later I phone online card division and I am told to call back at 15:00. I phoned at 15:00 and guess what absolutely nothing has been done!!! I am told that I will be contacted with 24-48hours!!!!!!!!!! This is absolutely unexceptable!</p> <p> </p> <p>I cannot believe that after 2 solid weeks I am told that I will be contacted in 24-48hours, this is the worst customer service I've ever experienced.</p> <p> </p> <p>With all that said...Dear ABSA should I take my loyalty and business elsewhere?....</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>