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Fanie B

1 reviews | Active since Oct 2019

02 Oct 2019, 12:16

Absa online continuous problems, never worked on my profile 2 years plus.

It has been 3 days trying to fix my internet banking. I visited the branch and i was told to give it time it will come right and was sent home. Two phonecalls 40min+ each and they realise there is a fault on the system. After holding the line for them to rectify it, my airtime eventually ran out. And guess what, i cannot recharge because now NONE of my banking services are working. When I asked the branch regarding another issue of transfers not reflecting, i was told to fix it on my internet banking, which is, you guessed it, still not working. So R200 airtime, and a missing R5000 interaccount transfer later, no problems solved.

0
Replies (1)
Absa
Absa's reply03 Oct 2019, 09:29
Official
Dear Fanie Van Biljon, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards
Daphne Le Grange