MP
Mera P
1 reviews | Active since Feb 2011
09 May 2017, 08:51
Absa Online Banking Wrong Account
<p>I made a once of payment online and the first few digits were removed from the account number when i moved to the next field. It then went to wrong account, this happened in September 2016, i was told in November 2016 that the money wasnt received, from then till now I am still waiting for Absa to reverse the payments. I havent received feedback and Absa is just dragging their feet instead of reversing the payment because the digits were removed from their side. Absolutely fed up! Bad Service! No Response!</p>
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Replies (5)
Absa's replyOfficial
09 May 2017, 09:51
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also provide us with who you contacted, amount and date. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 May 2017, 09:51
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also provide us with who you contacted, amount and date. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MP
Mera P's updateReviewer Update
09 May 2017, 11:32Good Day Nthabiseng,
Please supply me with your email address so that I can foward you all correspondence from Absa Disputes and Lisle Gray | Case Manager | Complaints Resolution Suite I Group Customer Care
Thanks.
MP
Mera P's update09 May 2017, 11:32
Reviewer Update
Good Day Nthabiseng,
Please supply me with your email address so that I can foward you all correspondence from Absa Disputes and Lisle Gray | Case Manager | Complaints Resolution Suite I Group Customer Care
Thanks.
Absa's replyOfficial
09 May 2017, 12:39Would appreciate reference number from Lisle then i can ask her , please provide
Best regards,
Absa's reply09 May 2017, 12:39
Official
Would appreciate reference number from Lisle then i can ask her , please provide
Best regards,
MP
Mera P's updateReviewer Update
10 May 2017, 11:41Case Ref No. ***
MP
Mera P's update10 May 2017, 11:41
Reviewer Update
Case Ref No. ***
MP
Mera P's updateReviewer Update
16 May 2017, 09:55Still no feedback from Absa. I am now waiting over a month for the technical divison to investiage the matter. Does it take this long???
MP
Mera P's update16 May 2017, 09:55
Reviewer Update
Still no feedback from Absa. I am now waiting over a month for the technical divison to investiage the matter. Does it take this long???